Privacy Policy

Last Updated: May 22, 2026

Shape Up Brow Studio ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

When you submit a form on our website, we may collect:

• Contact Information: Name, email address, phone number
• Location Data: Country (from phone number country code)
• Technical Data: IP address, browser timezone, browser type, pages visited
• Communication Records: Call recordings (if you consent to a phone call), email interactions, SMS messages

2. How We Use Your Information

We use your information to:

• Respond to your inquiry and provide requested services
• Send follow-up communications via the channels you consented to (email, SMS, phone)
• Improve our services and website experience
• Comply with legal obligations

3. AI-Assisted Communications

We use artificial intelligence (AI) technology to assist with phone calls and generate content. When you receive a call from us:

• The call may be conducted by an AI assistant
• You will be informed at the start of the call that you are speaking with an AI
• Calls may be recorded for quality and training purposes
• You can request to stop receiving calls at any time during the conversation

4. SMS & Email Communications

• SMS: If you consent, we may send text messages. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for help.
• Email: Marketing emails include an unsubscribe link. We honor all unsubscribe requests within 10 business days.

5. Cookies & Tracking

We use cookies to:

• Track page visits and improve site performance
• Detect your timezone for communication timing compliance
• Remember your cookie consent preferences

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Your Rights

All Users:

• Opt out of communications at any time (email unsubscribe, SMS STOP, call opt-out)
• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data

EU/UK Residents (GDPR/UK GDPR):

• Right of access (Article 15)
• Right to rectification (Article 16)
• Right to erasure / "Right to be Forgotten" (Article 17)
• Right to data portability (Article 20)
• Right to object to processing (Article 21)
• Right to withdraw consent at any time

California Residents (CCPA/CPRA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising your rights

7. Data Retention

We retain personal data only as long as necessary for the purposes it was collected, or as required by law. Call recordings are retained for a maximum of 90 days unless required longer for legal purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption of sensitive data in transit and at rest, access controls, and regular security reviews.

9. Third-Party Services

We may share data with trusted service providers who assist in delivering our services:

• Communication platforms (for calls, SMS, email delivery)
• AI service providers (for voice assistant functionality)
• Analytics providers (for website performance)

All third-party providers are bound by data processing agreements and are required to protect your data.

10. International Data Transfers

Your data may be processed in countries other than your country of residence. Where data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for EU data transfers.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

13. Contact Us

For privacy-related inquiries, data access requests, or to exercise any of your rights:

• Company: Shape Up Brow Studio

We aim to respond to all requests within 30 days.